Customer Satisfactions on the Internet Banking

The Case of Kemaman

Abstract

The growth in the number of online banking means any user with a personal computer and a browser can get connected to his bank’s website to perform any of virtual banking functions in Kemaman began around 2019. Since then, the use of online banking has grown tremendously and the use of online banking by consumer satisfaction in Kemaman. The case of the online banking encourages institutions of higher learning to employ the online banking to support consumer’ learning. The growth of the online banking and the increase in the variety of information disseminated via internet, online banks handle customer service by phone, e-mail or online chat. The objectives of to study the level of consumer satisfaction towards online banking in Kemaman, and to study the most influential factors that affect consumer satisfaction towards online banking in Kemaman and to identify the problems encountered while using online banking. Meanwhile, the scope of the study will be focused in Kemaman. For our research, we choose the people or consumer satisfaction from all faculties in Kemaman. The result shown most of people use the online banking for educational and communication purpose. The problem consumer satisfaction towards online banking report that there is no real need for mobile internet- based banking services as it relates to e-bank frauds where only the usernames and passwords stand between your money and the fraudsters. Other than that, overload of information in online banking became one of the main problem while using the internet.